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FAQ

  • Working time(China)

    Morning: 9:00am-12:30pm.
    Afternoon: 1:00pm-6:00pm
    From Monday to Saturday ,we work whole day .If you have any urgent please contact with our any sales representive by email, you will get a response in 12 hours! 
  • Where is your factory located? How can I visit there?

    A:Our factory is located in Guangzhou which enjoying advantageoous geographical location and convenient transportation.,
    About 25 minutes from Guangzhou-Baiyun International Airpor by underground.,about 2 hours to Hongkong.Transportation is very convenient both by sea and air. 
     
  • Are you a manufacturer or trading company?

    We are professional manufactuer which provide responsible and efficient packaging solution.Our factory covering 4000 square meters and over 150 wprders.Our factory has passed BSCI audit and you are warmly welcome to visit us.Our office and factory was in the same floor.
  • Do you use Azo free colours?

    Yes. We use Azo free colours for both dyeing and printing. Normally we use Azo free colours for printing. Azo free dyeing is available on request.
  • What fabric options are available?

    Non Woven PP  / Non-woven Polypropylene Fabric
    Jute / Hessian
    Heavy Duty Cotton / Canvas
    Nylon / Polyester
    Satin/ flannelette etc.
    Others fabric can be made according to your samples.
  • What is entire order to delivery process?

    A mock up will be provided upon receiving artwork
    Upon mock up approval, Invoice & specs sheet will be sent for sign off
    Sample picture or physical sample will be sent out if you’ve opted for it (charges apply)
    Shipping update will be given once the goods board the ship
    An update will be given when domestic transporter will pick up the goods
  • What is the minimum order quantity?

    Non woven bags: 1000 bags
    Jute/Cotton/Canvas bags: 500 bags
    Chiller Bags: 2000 bags
    Laminated Bags: 5000 bags
    MOQ can be negotiated ,please contact us via email: xinrui@xinruibz.com
  • How does your factory do regarding quality control?

     We control the quality from the raw material to shipping. All our material on bag has gained   
      SGS, Rohs, reach AZO free test.
  • What are your delivery terms?

    By Air-We delivery the goods via UPS, DHL or FedEx, Door to Door service
    By sea-We have long term cooperated forwarder will can help you to deal with Shipment booking, custom clearance, documents prepare work etc.
     
  • What is your normal packaging?

    Generally we pack our bags in a 7-ply corrugated carton box with poly bags inside or 20 pieces per    bundle,200 pieces per carton. If you want to pack each product in a single poly bag, you have to inform    us before placing the order. Specific carton size and master mark is available.
    Individual poly bags & custom size cartons are available at an extra cost.
  • I can’t find the style I am after - can I design my own bag?

    Yes, as mentioned earlier all the bags are custom made and designed to suit your requirements. You just have to send us the sample/photograph of the bag style you are after & we can design it for you.
  • What is Normal/Standard Production Time?

    10000 pieces bags the estimated normal production time is 7-10 business days after received your deposit .Above 100000 pieces production time is 18-30 business days.This time frame is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please be sure that there is adequate time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time frame.
  • Can I see a physical per-production sample before I place my bulk order?

    We offer 2 physical samples of a product with your own artwork .
     Samples fee range from $16 - $85 depending on the item’s artwork. 
    - Maximum 3 samples .
    - Samples regularly ship within 3-5 days from time of received the sample charge.
    - The sample charge will be refund to your next bulk order,if your order up to 5000pcs.
     Free samples for old customers.
    We can send you samples for reference and air fieight via DHL or UPS should be 
  • How competitive are your prices?

    Our prices are very competitive as we are the direct manufacturer and no middleman is involved in sourcing them. However, if you have some target price in mind or come across any lower price, let us know and we’ll try to beat that price if possible.
  • How do I submit my art work?

    You can upload your artwork and/or imprint instructions online.You also have the option to e-mail your  artwork and detailed imprint instructions to xinrui@xinruibz.com.  If we do not receive the artwork and/or imprint instructions in a timely manner your order may be subject to delays. We recommend submitting High Resolution art files to meet production time frames. If you do not have high resolution artwork, send us what you have and we will clean up and retouch your art. Retouching artwork may delay the order.
  • Can I change bag dimensions from the standard sizes?

    Certainly. All our bags are custom made. So you can tweak the sizes as per your requirements, usually at no extra cost.
     

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CONTACT US

Guangzhou Xingrui Packaging Products Co.,Ltd.
Whatsapp: +86 18688446624        +86 18688442800
Tel: +86 20 22157702              Fax: +86 20 37150596
Email:
xinrui@xinruibz.com    or    xingrui@xinruibz.com
xinrui2000@xinruibz.com or xinruibz@xinruibz.com
Mobile: +86 18688446624        +86 18688442800
Add:
No.9 BaiHuaLing Industry,JiaHeWangGang Baiyun District Guangzhou, China.

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