Please make sure you have selected right options(e.g. size, color,printing and quantity) prior to completing the order. Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Any unused, non-custom orders can be refunded or exchanged if the return/exchange is initiated within 3 days of receiving the order. If the items in your possession more than 2 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! The buyer is responsible for shipping charges. Original shipping fees are non-refundable. However, if the return is the result of our error, you'll get partial refund . However, different monitors may cause colors and size to vary slightly. it's normal phenomenon and not a quality problem. We will not issue you a refund or replacement on that. If the goods can not be delivered according to buyer's reason,such as unknown addressee,unknown address or buyer not home,we would not return any payment, buyer would take all the lost. Thank you for your understanding. As the custom products are made to order, they are non-refundable or non-replaceable if there is no quality problem,color difference is not quality problem.
Return reasons are as follows: Damaged / Defective Color faded / Discolored Not as pre-production sample Products with stains.
If a 'custom' order is returned due to an incorrect address and the purchaser does not pay for it to be reshipped, then the order will not be refunded. All custom orders are final sale. Our buyers select only the highest quality products, which are then customized just for you! We inspect every item again for quality and accuracy before the shipment . We guarantee our products to be few errors or product defects. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
NOTE:www.customecobag.com also reserves the right to cancel your order at its discretion should the order e deemed inappropriate for language, content or material. During our busy holiday season we try our best to guarantee your goods will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect www.customecobag.com or any of our carriers.
International shipments may be subject to import taxes, duties and customs fees, which are estimated once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the products, the products are to be returned to China and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund. Thank you for your understanding.